If you are concerned about the performance of the police, in particular about the actions of an individual police officer or a civil servant working for the police, you can file a complaint directly with the police inspectorate. If the police have acted in an unprofessional manner, such as targeting you because you belong to a particular community, you can submit a complaint and the inspectors will investigate. If they find that there has been an offence, then the individual or group responsible will be sanctioned. You can file a complaint by directly contacting the police inspectorate either in person or in writing to the address below. They will start a formal investigation within 14 days of receiving your complaint, and complete the case within three months. Alternatively, you can also file a complaint by writing to the Ministry of Internal Affairs, or by going directly to any police station. The complaint will then be forwarded to the police inspectorate, unless it is considered to be a minor offence, in which case it will be dealt with directly by the professional standards unit of the police.
If you think you have been mistreated or discriminated against by police officials, or civil servants because of your sexual orientation and/ or gender identity, please notify us also. We as an organization are working towards an inclusive society, and responsible institutions- therefore, it is crucial that we are notified about such offenses.
Police Inspectorate of Kosovo, Str. Tirana, (ex BuildingUrata), +381 (0) 38 213 388, 213 798, Prishtinë/Priština
In order for our work to be as efficient as possible, appointments are necessary in many cases. If you do not wish to meet us, but still want to report a case, please click here.
Following initial consultations, you may qualify for continuous legal aid from CEL. On the other hand, depending on the nature of the case, you may be referred to a private attorney, or towards a non- legal service provider. In some cases, the clients are only given legal advice; and in others they are provided with more help. Continuous assistance and/ or legal representation is made possible only to those who cannot afford a private attorney. All of CEL’s services are free of charge.